Subiz is live chat software with many special features which can improve you e-commerce sites as well as your revenue considerably. Specifically, you can imagine that Subiz is kind of a chat tool where you can answer the questions, interact and solve problems at speeds of your computer's Internet connection. However, unlike other softwares which are designed not just for your business, Subiz have the ultimate goal is to boost your sales figures and guarantee your business success.

Subiz gives you the chance to take the initiative to contactcustomers to support them or create their demands for purchasing before their leaving.

For example, in a clothes shop, you are wondering buying a jacket or not because you are not sure about the size. And then, a smiling saleswoman shows up and asks if you need help. All the concerns are out of your mind and you will be willing to buy this jacket. While online website normally cannot assist customers like that, Subiz is a perfect solution for your website to turn into a real shop in real time just by some clicking and typing. Your clients will feel like they are talking to a real person, not an inanimate machine. With Subiz, you don’t have to worry about your visitors leaving due to not finding the right products or not receiving the appropriate support timely.

Come to Dashboard >> Settings >> Chat widget >> Theme . On the right hand-side, you can choose the 5 given colors or customize which color you like.

In this part, you can choose the widget’s position on the left or right.

Do not forget to click Save changes

Log in Dashboard >> Settings >> Chat Widget >> Theme. In the third part on the right, click to upload logo image. Remember that the image’s size must be less than or equal to 200Kb.

Recommended dimension: max-width: 100px; max-height:35px

Log in Dashboard >> Settings >> Chat Widget >> Theme . In the third part on the right, click to change Facebook And Twitter's address. Save changes

Copy the following script and place it into your html file

- <a href="#nogo" onclick="_sbzq.push(['expandWidget']);">Contact us</a>
- <a href="#nogo" onclick="_sbzq.push(['expandWidget']);"><img src="image src"></a>

Log into Dashboard >> Agents (Beside History) >> On the right click to Edit button >> On the right click Change Avatar

Remember the size of image must be less than or equal to 200Kb

Recommended dimension: max-width: 100px; max-height:35px

This is function named form survey of Subiz. To enable the form survey on chat window, follow these steps:

Come to Dashboard >> Settings >> Chat Widget >> Enable chat survey.

Remember to click Save changes

Because you did not enable department to display on Settings.

You log in to Dashboard >> Settings >> Chat Widget >> Require Department..

Read more about Customization

Because you are in Auto Detect mode in Language setting Chat widget. , you need to switch language on chat widget settings into a certain language (English, French, Vietnamese…).

If you have already integrated successfully chat widget onto your website, now you have 2 options to start chatting with your visitors.

a. Use Dashboard Chat Tool (Recommended)
b. Use IM chat Applications.

In Dashboard, we integrated 3 types of notification for you to alert when you have incoming messages from visitors.

a. Sound
b. Notify number
c. Desktop Notification (Instruction)

If you do not enable form survey to require visitors to fill in their information, you can ask them during conversation.
Once you have their information, you can save it by using command:

!name + (visitor’s name) , !email + (visitor’s e-mail), !phone + (visitor’s phone)

Subiz suggests you to use command as much as possible so that you do not need to use mouse during conversation

Yes, they are all free forever.

Yes, you can use many applications on any mobile devices on Windows, Android, MacOS, iOS and web-based.

Download Subiz apps

If you are using premium packages, you can see all of your visitors on list chat. If you are free account, that’s impossible because your chat list is limited by concurrent.

a. Active visitors: They are watching and browsing on your website at the moment
b. Idle : The visitors who do not take any actions such as watching, clicking...in your website within 5 minutes.

There are 2 ways:

a. Manually: You can click to each visitor displayed on list to chat with them
b. Automatically: If you are in premium user, you can use Trigger as a tool to invite visitors to chat proactively.

Yes, absolutely.

No, you just need to paste embed code into your website’s source code.

Just follow all steps below:

Log intoDashboard > Settings > Installations

The licence ID is very important for you to integrate SUBIZ Chat onto Wordpress or Joomla sites.

Follow my instruction to get your licence ID:

Dashboard is a web-based chat application where you can manage everything related to your Subiz account such as monitoring visitors, chat with them, re-view history, manage reports, agents...,especially the settings

There are 2 possible reasons related to this issue:

a. Your device has problem with internet connection
b. Someone else is logging into your account

You can see there are 2 types of sound you can manage:

a. Chat request
b. New message

You can customize in Settings > General Settings > Sounds on Dashboard.

There are 4 criteria to filter your chat history so that you can find out the conversation you want to search for.

a. Message content
b. Visitor’s name
c. Visitor’s email
d. Visitor’s phone

If you cannot find a conversation in history, please write to support@subiz.com for help

To start using SUBIZ, firstly you need to register an account. Sign-up page

You need to check for 2 possibilities in the following:

a. Subiz's activation email was sent to SPAM box
b. Your email you type in registration form was wrong -> Re-register and make sure the email is correct

If it's not any of the above, contact support@subiz.com

You can reset your password by following this instruction

This means your account has reached the limit for the number of monthly conversation allowed for free plan.

The features of free plan:

- 1 agent
- 60 chats per month
- 5 Concurrent chat
- 7 days history

What is the difference between Free and Premium plans?

Subiz provides 3 plans

a. Standard
b. Advanced
c. Free

You can see more in the Pricing page

Yes, of course. After registration, you will use the 30-days trial period. During this time, Subiz let you experience all the features like Standard package. In addition, you can create 100 agents in maximum.

When the trial time ends, if you do not upgrade to use premium packages, Subiz will automatically downgrade to free version

Subiz provides free version with 5 concurrent, 1 agent and 7-days chat history. Read more

Yes, absolutely you can also change the number of agent anytime you want.

Follow the instruction below to create Subscription

How to create subscription

Agent is an user who log into dashboard to chat with your website's visitors. Each agent will have their own account to manage. Your admin account is also an agent which have rights to manage normal agents and edit their permission.

No problem. Contact support@subiz.com to get the purpose.