Online support is a good way for every single business nowadays. There is nothing better than helping customers to answer their questions fast and correctly. However, some customers still don’t want to chat with business because of a several reasons which make them scare when chatting with customer service on the website.

1. Afraid of losing password

Some online customers share their opinions that they never want to log in their accounts (Skype, Yahoo and other chat applications) on any website because they are afraid of losing password. However, many business websites now are still using traditional online support, which requires visitors sign in your account when they want to chat with customer service. So, those businesses can lose a huge amount of potential customers because of the same reason like that.

In this situation, which is the best solution? Business website can implement Live Chat application, such as Subiz, to support their customers without requiring any secure information. Therefore, visitors can feel more comfortable to connect to support person with no caution.

2. Take time to find chat box

Customers visit one page on your website then they move to other pages. After finding their appropriate content that matches their need, they want to have support for some questions, for example, price, promotion and others, but they don’t know where chat box is. It takes a lot of time to find where they can chat with business or sometimes they must turn back to homepage to contactby email or telephone.

By offing a Live Chat feature on your website, you can provide near instant communication that is more effective than other communication way. Live Chat appears within few seconds on every single page can help business to reach to customers quickly and get higher satisfied service from visitors.

3. Customers don’t want to ask first

Do you want to welcome when you visit a place? The answer is totally “sure”, right? Online customers are the same. They also want to support thoughtful when they visit your website.Some people feel very uncomfortable when they are not provided sufficient information about the products they want to buy on your page, so they have to contact customer service to ask before deciding to buy it. Instead of making them annoying, business can use Live Chat to support customers. It’s also a good welcoming message to them.

4. Wait a lot of time for the answers

Customers can contact you first through chat application on your website with the hope that they will get the answer instantly. However, it is not always so. Some have to wait a lot of time for the answers because there is no one available there to support them. Then, customers leave your site and find other websites where they are supported carefully and get their answers immediately.

With Live Chat application, you start the conversation with the customers first, that means you are willing to answer any question of them. Also, when you are busy or out of work, you can leave a message to them that you can not help them now, please send a message to you, and you will answer them as soon as possible.

In conclusion

Customer service places a very important step in converting visitors of your website to your customers of your business. Do not hesitate to build a good relationship with customers by using Live Chat application to achieve the highest efficiency in selling online.