Shoptretho.com.vn (an e-commerce project of KNiC group) is one of the market leaders in both online and conventional sales for mother and baby in Vietnam. Although, having just been starting selling online in May 2009, now, Shoptretho gradually claims its position. With a huge list of qualified products, eg items for mother and baby, appliances, office accessories, etc, Shoptretho becomes more and more popular for many types of customers. Following the serving motto (also the Company’s culture): “We devote our passion and energy to work with a hope to build a company of best customer service”, Shoptretho makes its customers feel happy and satisfied whether they buy anything or not.
After searching for methods to support online customers, Shoptretho has chosen Subiz live chat. Here are the comment from Director Assistant of Marketing, Tuong Nguyen: “With Subiz, we easily connect with customers and the conversion rate increases significantly, specifically, by 25% from the point of time we installed Subiz live chat. Subiz has a lot of powerful features but also is so easy to apply at the same time. Especially, Subiz proves the amazing ability for tracking and monitoring real-time visitors and provides the wonderful feature “Trigger” to target the right audiences. Subiz is the must-have tool for supporting online visitors and increasing sales.”
Director Assistant of Shoptretho, Tuong Nguyen
