How to Improve the Direct Interaction with Visitors of Your Site?

You’ve already set up Subiz on your website and still be confused to take advantage of it. Here are some advice for you to increase the chat rate of your site:

1. Customizing widget to create your own look
By changing color, theme, size of widget, you can build your brand image in customer’s minds. To be look more professional, think about setting agent’s avatar and name. Your visitors will trust you more because they’re likely to talk to a real person, not a machine. Especially, you can greet your visitors in the way you like by changing default greeting messages. As our experiences, remember choose right languages and approaches to attract their visitor’s attention to start chatting with you.

Subiz-Customizing-widget

2. Online at the right time
The best way you can do is online 24/24 to support every visitor of your site. If you don’t have enough resources to do that, try to online at the time that the number of your daily average website visitors are biggest. You also should look at visitors’ information in advance like country, time on site, referring site, IP address…to support them best.

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3. Take the initiative to chat with visitors
One of the easiest way to increase chat rate is to click and chat proactively with visitor online on your site. However, if your site has too many visitors online, you can’t click and chat with every single visitor. At that time, we suggest you use “Trigger” to automate actions (including automatic invitation, sending messages to agents and visitors) through a range of conditions set up before. Or you can hire more agents to support more visitors.

4. Quick and precise response
It’s quite obvious that no visitor expects to wait too long for their questions. So, try your best to find answers and solutions for visitors before they leave your site. With quick and precise responses, you can impress your visitors and they probably come back next time.

5. Have special consideration about returning visitors
We realize that almost returning visitors have impression on your site or they really need your help to figure out something. So, if a visitor is returning, try to focus on supporting him. He will highly appreciate your efforts and easily talk to you. Then, you can take chances to convince him to buy something.
Hope that after you follow these advice, the chat rate of your site will increase significantly.

Huong Bui

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August 2, 2013 - How to Success With Live Chat
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  • Subiz Team
  • Subiz is a cloud-based service which lets you take the initiative to chat and interact with every visitor on your website, meanwhile, answer the questions, interact with visitors and solve problems quickly.