Today the border line between ecommerce websites and conventional shops are narrowing gradually. Look at a website, you’ll feel like you’re walking into a real shop thanks to increase of interaction between supporter and visitors on website.

Live chat software is design to improve the interaction along with amazing features comparing to normal chat software. It lets you keep track every visitor on your site, they’re on your website or out, what they are doing, how long they’re in your website, they’re new or returning visitors. Live chat software also gives you chance to support visitors proactively, like a real man in real life. No longer visitors feel your website only presents products and process payment, it’s also the place that they’re always be supported whenever they need.

Once you’ve installed live chat on your site, how your visitors can actually know you’re always here to assist them? What’s sign you can give to let them know?

With new visitors, when the first time they visit your website, try to show supporter’s real presence by say “Hi”. Notice that you should not greet them with a question like “Do you need help?”, “How can I help you?”. Try some greeting messages like “Hi, how you doing today. My name is James, I’m here whenever you need”. You have two ways to greet them, type manually or use Trigger – one of the key features of Subiz.  Trigger is powerful tool that help you automatically sending chat invitations and classify your visitors based on a pre-defined set of visitor behavior metrics. I suggest you using Trigger instead of typing manually to every visitor. Trigger will save your time and energy.

With returning visitors ( may be a loyal customer or someone hasn’t decided buying or not), it requires more than informing you’re here. Instead of greeting them at the moment they visit on your website,  waiting until they find specific products (you can see through visitor’s information what they’re looking at) and send supporting message . It makes them feel comfortable when coming to a decision. Meanwhile, visitors will be satisfied more about your assistance.

Using trigger is always a good idea to breath life into online website, make your website like a real conventional shop. Also remember with new or returning visitors, you should run Trigger in the right place at the right time to support better and help them purchase more.

HuongBui Subiz