Nowadays, if you own an ecommerce website, it’s quite easy for you to approach visitors through many channels but it’s not easy for you to interact with them effectively . Live chat software is designed to make conversations between salesman and customer real, like a conventional shop and contributes to increase e-commerce revenue significantly. Like other live chat software, Subiz also focus on how to optimize the interaction between agents (supporters) and visitors, one of them is agent’s status.

I realize that agents sometimes are confused by their own status, they don’t know the differences between “Available” and “Away”, why not just create Available and Offline. I will help you figure out that.

What is Available or Away?

Quickly Subiz can define the agent’s status as following:

- Available: You’re ready to chat with visitors. Visitors see you’re online and vice versa.

- Away: You’re still online with people you’re chatting but with others you’re not.

Then how do you learn from these definitions? Basically, the two status let you operate your work easily as your intention.

So how should you do with two these status?

With status “Available”, you should set up when you’re really ready to chat.

Otherwise, we list here several cases you should consider set “Away” for your chat status.

Sometimes, you have many visitors to handle with and probably you can’t chat with more visitors. You can set “Away” to continue chatting with current visitors.

Or you’re chatting with visitor but suddenly you have to solve a rising problems right away. So you can set “Away” and chat normally when you’re back.

However, things go easy when you use Mobile to support visitors. Just be available and you still do something else. When visitor’s requests arrive, there’s a sound inform to you right away. And there’re many cases you can take advantage of “ Away” to adapt to your chat situations.

Above all, Subiz creates “Available” and “Away” with the hope to help you be more flexible and coordinate jobs effectively while chatting with visitors. So make it work for you to make your visitors be happy and satisfied.